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Find a Consumer Rights Solicitor Near You
Faulty goods, misleading contracts, online selling disputes — the Consumer Rights Act 2015 gives you significant protections. Super Solicitor matches you with a solicitor who can help you enforce your rights against traders, whether through negotiation, ADR, or court.
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Our AI analyses your case and explains what type of matter it is
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Common questions
What are my rights if I buy something faulty?
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Within the first 30 days you can reject the goods for a full refund. After 30 days you're entitled to a repair or replacement, and a price reduction or final rejection if that fails.
Can I get a refund on something bought online?
Yes — the Consumer Contracts Regulations give you 14 days to cancel most online purchases from the date of delivery, for any reason. Some exclusions apply (perishables, digital downloads, bespoke items). The seller must refund you within 14 days of cancellation.
Do I need a solicitor for a consumer dispute?
Many consumer disputes can be resolved through the trader's complaints procedure or an industry ombudsman without legal help. For larger amounts or unresponsive traders, a solicitor can send a formal letter before action and, if necessary, issue court proceedings.
What is a chargeback and when should I use it?
A chargeback is a dispute process through your bank or card provider that can reverse a transaction. It's particularly useful when a trader is unresponsive or has gone out of business. It's not a legal remedy, but it's often faster and simpler than court for smaller amounts.
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