Consumer Rights

Consumer rights law protects individuals when buying goods, services, and digital content. Under the Consumer Rights Act 2015 and related legislation, you have strong statutory rights when things go wrong — and if a trader refuses to honour them, a specialist solicitor can help you enforce them quickly and cost-effectively.What we can help withFaulty goods — refunds, repairs, and replacements under the Consumer Rights Act 2015Services not carried out with reasonable care and skillOnline purchase cancellations and cooling off rightsHoliday and travel claims — package holidays, flight delays, cancellationsSection 75 credit card claims against banksUnfair contract terms and misleading advertisingKey factsYou have a 30-day right to a full refund if goods are faultyCredit card purchases between £100–£30,000 are protected under Section 75Online purchases have a 14-day cooling off period for cancellationYou have up to 6 years to bring a claim for faulty goodsFrequently asked questionsThe retailer is refusing my refund — what can I do?Write a formal letter citing the Consumer Rights Act 2015 and the specific remedy you are claiming. If the retailer still refuses, you can escalate to their Alternative Dispute Resolution scheme, report them to Trading Standards, or bring a Small Claims Court claim for amounts up to £10,000.Can I claim from my credit card company instead of the retailer?If you paid by credit card and the item cost between £100 and £30,000, Section 75 of the Consumer Credit Act 1974 makes your credit card company equally liable. You can claim directly from your bank — particularly useful if the retailer has gone out of business.My package holiday was ruined — do I have a claim?Under the Package Travel and Linked Travel Arrangements Regulations 2018, you may be entitled to compensation if your holiday was significantly different from what was described, if services were not provided, or if you suffered an accident or illness due to the operator's failure. A solicitor can assess the strength of your claim.